FAQs

Request A Quote How quickly will I receive my quotation information? What are the rates on a rental or sale? What is your ordering process? Payment Terms What is your billing cycle? What are the up front costs to receive a portable storage container? Delivery / Return / Relocation How quickly can I get a portable storage container delivered? How much space is required for delivery? What preparations will I need to make to my site prior to receiving my portable storage container? What if I want to have my portable storage container moved after the initial installation? How much notice should I provide prior to requesting to have my portable storage container returned? Service What if I experience a problem with my rented portable storage container? Building Codes / Local Approval Are there insurance requirements associated with renting a portable storage container? Is a permit required to place a portable storage container on your property?   How quickly will I receive my quotation information? In virtually all cases a sales specialist will contact you within one (1) hour of our receipt of your request, during normal business hours. Back to Top What are the rates on a rental or sale? Please request a quote online or call (866) 459-7600 and speak with one of our sales specialists. Back to Top What is your billing cycle? Mobile Modular Portable Storage bills on a 30-day billing cycle. Because Mobile Modular bills on a 30-day billing cycle while many other providers use a 28-day billing cycle you can save over 7% on your monthly rental through Mobile Modular. Compare the difference. Back to Top What are the up front costs to receive a portable storage container? Mobile Modular collects delivery charge, first month’s rent and a security deposit in the initial invoice. Back to Top How quickly can I get a portable storage container delivered? Delivery is typically within one (1) business day from receipt of order. Back to Top How much space is required for delivery? Containers are delivered on a tilt bed truck. The driver tilts the bed up, and the container touches the ground. The driver then drives out from under the container. The delivery site needs to allow for 14’ of overhead clearance to accommodate the container on top of the tilt bed trailer. To get out from under the container the driver needs at least the length of the container and the tilt bed truck, in a straight line. This can be up to 100 feet with a 40’ container. The loaded tilt bed truck requires 12-foot wide clearance. When we arrange delivery of your container, we will ask you what direction the cargo or other doors should face on your site so that we may load it accordingly onto our tilt bed truck. Back to Top What preparations will I need to make to my site prior to receiving my portable storage container? Containers are suitable to be placed directly on the ground as long as there is sufficient drainage and the site is level. If a container is not level, the doors will be difficult to operate. If your desired location is not level, we can provide a few wooden blocks and the driver will attempt to make the unit as level as possible. Back to Top What if I want to have my portable storage container moved after the initial installation? Whether on site, or between cities, Mobile Modular Portable Storage will arrange for relocation of your portable storage container. Please contact your local Mobile Modular office at (866) 459-7600 to make arrangements. Back to Top How much notice should I provide prior to requesting to have my portable storage container returned? Please contact our operations department at (866) 459-7600 to schedule a pick up. Although we will do everything possible to pick up your container as soon as possible, depending on scheduling, a pick up may take up to ten (10) business days to complete, so please plan accordingly. Back to Top What if I experience a problem with my rented portable storage container? Mobile Modular Portable Storage has an in-house field service team. If you should experience a problem with your portable storage container, simply call us at (866) 459-7600 or email us at CustomerService@MobileModularRents-PortableStorage.com. We will respond to your request promptly and work to complete the repairs as soon as possible. Back to Top Are there insurance requirements associated with renting a portable storage container? To assist our customers, Mobile Modular Portable Storage offers a waiver of the property insurance requirement for a monthly fee. We will charge this fee automatically, but will waive it upon receipt of an insurance certificate. Back to Top Is a permit required to place a portable storage container on your property? Each city or county have their own regulations on the placement and use of containers in their jurisdictional areas. If you are uncertain about these requirements it is recommended that you contact your local municipal authority for information. From experience, most cities and counties do not require a permit. It is the customer’s responsibility to investigate and arrange for any required permits or fees associated with the placement of the container. Back to Top